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A quick scope note
This guide is general organisational guidance. It does not offer legal advice, and it does not guarantee that any specific warranty claim will be accepted. Actual outcomes depend on the warranty terms, the seller and the manufacturer.
Step 1 — check the warranty terms
Before contacting anyone, re-read the warranty card, terms sheet or emailed warranty confirmation. Note the coverage window, what is included and — importantly — what is excluded.
Confirm whether the warranty is still in date. For appliances with component-specific warranties (compressor, motor, panel), check the relevant component window separately.
Step 2 — locate proof of purchase
Almost every warranty conversation begins with the purchase bill. Retrieve the original or a clear copy. Confirm that the seller, date and price are readable.
- Original bill or invoice (paper or PDF).
- Payment record — bank statement, digital wallet history, order confirmation.
- Delivery note for large appliances.
- Installation invoice where installation is separate from purchase.
Step 3 — record model and serial number
Have the model number and serial number written down and easy to read out loud. If a photograph of the rating plate exists, keep it open on your device during the call.
Step 4 — document the issue
A short, clear description of the problem, when it started and how often it occurs is more helpful than a long free-text explanation. Photographs and short videos of the fault also help — many service centres now accept them by email or messaging.
- When the issue started (date, approximate time).
- How often it happens (once, intermittent, constant).
- What was tried already (restart, reset, changed setting).
- Photos or videos of the fault.
- Any error codes shown on the appliance.
Step 5 — pull service history
If the product has been serviced before, retrieve the previous service dates, invoices and any notes about what was done. Recurring or related issues often decide how a claim is handled.
Step 6 — contact the correct channel
For most consumer products, the manufacturer's authorised service centre or customer support line is the right first contact. Sellers usually handle in-store extended warranties and delivery-related issues.
If the product was bought online, the online seller's help centre often opens a coordinated ticket with the manufacturer.
Step 7 — keep a communication log
Note every call, its date, the person spoken to and the reference number provided. If a technician visits, record the date, the work done and any parts replaced.
Warranty claim preparation checklist
- Warranty terms re-read.
- Proof of purchase in hand.
- Model and serial number recorded.
- Issue documented with photos or videos.
- Service history retrieved.
- Correct support channel identified.
- Reference number captured after every call.
- Follow-up dates noted.
What CheckMyWarranty does and does not do
The app organises your product records, documents and reminders. It does not contact sellers, book service, diagnose faults or guarantee that a warranty claim will be accepted.
Frequently asked questions
Do I always need the original bill?
In many cases, yes — the bill establishes the purchase date and price. Some manufacturers can trace warranty from a serial number, but the bill is safer to have ready.
What if the warranty period has just ended?
It is still worth contacting the manufacturer. Some offer goodwill support outside strict warranty windows, particularly for known component issues.
Can I raise a claim without a warranty card?
Sometimes. Some warranties are activated by the bill alone, others rely on the card. Contact the manufacturer or authorised service centre to confirm what they need.
How long does a warranty claim usually take?
Timelines vary by product and issue. Ask for an expected timeline at the start of the conversation and note it in your log.
What if the service technician disputes the coverage?
Ask for the reason in writing and reference the warranty terms and the reference number for the case. Escalate through the manufacturer's customer support if needed.
Does the app raise claims automatically?
No. The app helps you organise the information you would need to raise a claim. The claim itself is handled directly with the seller or manufacturer.
Should I keep records after the claim is closed?
Yes. Retain the reference number, service report and any replacement details in the same product record.
